FAQS

Q: Where are you based?
A: We are based in City of San Fernando, Pampanga and our store is located at Ground Floor Kiosk C, F.F.
Paras Bldg., Jose Abad Santos Ave., Dolores Intersection, Barangay Dolores, City of San Fernando,
Pampanga


Q: Do you do deliveries in Metro Manila?
A: Yes, we do deliveries in Metro Manila every Tuesday, Thursday and Saturday by freelance delivery
boys. Delivery charge is lesser than the leading delivery services by Php20.00. Eastwood City is our base
in Metro Manila.


Q: What delivery courier do you use in Metro Manila?
A: We use freelance drivers and they work before as family drivers and concentrates in servicing the kids
to school. And because of the situation now of online schooling, they do not have work. Rest assured
that they are all well mannered.


Q: How do I order?
A: You have 4 (four) options:

Order here in our website through Product Tab or Click the link below
http://wowotinapangmanok.com/products/

Order thru our viber number 09274372048
a. Order Format:
i. Name:
ii. Orders:
iii. Delivery Address:
iv. Cellphone Number:

Order thru email tinapangmanok@gmail.com
a. Email Subject: Order_Your Name
b. Email Body:
i. Orders:
ii. Delivery Address:
iii. Cellphone Number


Visit our store at Ground Floor Kiosk C, F.F. Paras Bldg., Jose Abad Santos Ave., Dolores
Intersection, Barangay Dolores, City of San Fernando, Pampanga
 After placing your order thru viber or email a member of our team will get touch with you.


Q: Do you allow pick-up?
A: Yes, we do allow pick-up at our store. You can PARK – ORDER | PICK UP – GO. Just give your Name
and order number to our service crew.


Q: For Metro Manila buyers, has my order been sent yet?
A: A member of our team will get in touch with you as soon as your order is packed and ready to be
shipped. Our deliveries in Metro Manila is every Tues, Thurs and Sat at the moment.


Q: What are my payment options?
A: You 2 (two) options:

Pay here in our Website through Payment tab, click the link below,
http://wowotinapangmanok.com/payment/

GCash or BPI, kindly send thru Viber 09274372048 or email tinapangmanok@gmail.com screenshot
or proof of payment. A member of our team will confirm your payment.


Q: You have sent me the wrong items
A: We strive to provide the best service possible, but errors may be unavoidable at times. For
complaints, you may send us a message thru our viber number and a member of our team will assist you
as soon as possible.


Q: Is it safe to order online?​
A: With most businesses using the online platform recently, it’s always best to double check if your
merchant is trustworthy. Our team may be well-versed in the kitchen, but we’re currently adapting to
the new norm, too. Rest assured we will do our everything to serve you as best as we can, online.


Q: Do you welcome RESELERS?
A: Yes, please do email us at tinapangmanok@gmail.com
 Email Subject: Be A Reseller_Name
 Indicate in email body, your address or location you intend to concentrate in distributing the
WOWO Products. We will respond to email as soon as we can.